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BestComputerExpert
BestComputerExpert, Other
Category: Android Devices
Satisfied Customers: 3127
Experience:  Android Tech
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I am trying to connect my new Galaxy S3 phone to my PC. I

Customer Question

I am trying to connect my new Galaxy S3 phone to my PC.
I have downloaded the Kies programme to my PC.
when I plug in the USB cable to my phone I get the message on my PC " Hardware ID missing. Windows cannot identify the device plugged into the Samsung mobile USB composite devise" Can you help as I am unable to transfer my Address book onto my phone.
Many thanks
David Teare
Submitted: 4 years ago.
Category: Android Devices
Expert:  BestComputerExpert replied 4 years ago.

BestComputerExpert :

Hi my name is Jeremy, I would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field.

How are you doing today?

BestComputerExpert :

Let's try something :)

BestComputerExpert :

On the Samsung

BestComputerExpert :

Tap Settings

BestComputerExpert :

Tap more

BestComputerExpert :

(under data usage) tap USB Utilities

BestComputerExpert :

Try turning USB Storage off (connect storage to PC)

BestComputerExpert :

Make sure the phone is disconnected when doing this.

BestComputerExpert :

When you have disabled Storage try connecting the USB cable to the computer and see if Kies now recognizes the Galaxy

BestComputerExpert :

If this solves or answers your problem please press the ACCEPT/Rate Button and choose a rating for my help (an excellent service rating is most appreciated :) )

If you have further questions or this does not solve your problem DO NOT yet press accept/rate and we will continue to troubleshoot until your problem is resolved :) Pressing Rate will end our conversation early.

JACUSTOMER-rua9xprz- :

got as far as tap more settings but could not find USB Utilities

BestComputerExpert :

Hmm let's try something else

BestComputerExpert :

Disconnect the USB cable if connected.

BestComputerExpert :

Click Start then Right Click Computer and choose Properties

BestComputerExpert :

On the left click Advanced System Settings

BestComputerExpert :

Click the Hardware Tab

BestComputerExpert :

Click Windows Update Driver Settings

BestComputerExpert :

Check the box that says never check for drivers when I connect a device

BestComputerExpert :

Press OK then press Apply and OK to exit

BestComputerExpert :

Connect the Samsung's USB cable to a different USB port

BestComputerExpert :

See if Kies detects it once again

BestComputerExpert :

:)

Customer: replied 4 years ago.

still getting message about the hardware ID missing

Expert:  BestComputerExpert replied 4 years ago.

Let's try this David

 

1. Select Settings.

2. Choose Developer options.

3. Check the USB debugging,
4. If Debugging is enabled disable it
5. If Debugging is disabled enable it

Test again
Customer: replied 4 years ago.

still coming up with the same message about the hardware ID missing

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