Hi, and welcome to Just Answer. My name is Carl and my #1 goal today is to provide you with Excellent Service .
**When asked to Rate on my Service, and you're ready to Rate, please choose 'Excellent Service'.
**You are not billed extra to rate 'OK, Good, or Excellent Service' once during our conversation.
**If for any reason you need to follow up on a later date, rating will not close out the question and I will try to be here whenever you need me.
Let's get started
Sorry to hear that you're locked out. If you restart the phone, it will allow you to use the pattern lock again. As for the Google Account, this account would have been required of you to setup when you first starting using the device. It will be an @gmail.com email account. If you think you may know the email but not the password, you can goto https://www.google.com/accounts/recovery and start the password recovery process.
Hope this helps my friend. If you have any additional questions or concerns, please let me know. If all is well, I wish you a great day and ask that you select Excellent
Service below so that I am compensated for my time today.