How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Engineer
Category: Android Devices
Satisfied Customers: 11174
Experience:  20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
23511658
Type Your Android Devices Question Here...
Michael Hannigan is online now

im trying to copy of my old i9000 backup data from my pc to

Customer Question

im trying to copy of my old i9000 backup data from my pc to my new i9300 I have managed to copy some data ie photos and music but I cant get my contacts, texts ect over to the new phone. Also I do not have the old i9000 and so am unable to use sync or transfer programmes. That is why I am trying to copy from the backup on my pc.

Submitted: 3 years ago.
Category: Android Devices
Expert:  Michael Hannigan replied 3 years ago.
Hello. My name is Michael. I can help you with your question.

On Android devices, you shouldn't have to be concerned about syncing the contacts directly between devices as long as you have a Google account that you used on the i9000. When you set up the i9300 and enter your Google Account information (as well as other accounts), the information from those accounts should synchronize automatically, particularly contact information. So I would suggest starting with just the Google account - the contacts should be in "the cloud" so you shouldn't have to rely on anything on your PC.

However, if you HAVE done a backup to your PC of the previous device, and you know how you backed it up, you can use that to restore items to your new phone - it's just not the easiest way to accomplish the task - and you DO have to know how you backed it up. If you can tell me how you backed it up, I can tell you how to restore it. If you're not sure, or if you didn't back it up to your PC explicitly, and your contacts exist in SOME account (even if it's not Google) - if you tell me what type of account that is, I can tell you what you need to do to get them from there to the device.

The Google account applies to any programs that you have purchased or downloaded on the first device as well. You must be logged into the i9300 with the new device to use those programs even if you could restore them. Fortunately, if you are logged into the same Google account, you don't even have to go through restoring the programs - you can just go to the Google Play store on the device and download them again to install - if you've paid for something under that account it will still be available to you on the new device. Just go to the Google play store on the device or, once your new device is registered to your google play account (which happens automatically when you set it up), you can go to the store on your computer and select what you want to install to the new device:
Google Play Store

Finally, to transfer other items, like pictures or personal documents, the easiest solution is something called "dropbox". Since your phone has the ability to share via dropbox, all you have to do is set up a free dropbox account. Once you do this, you can put items in it on your computer and they will show up on your phone.
DropBox

Please let me know if you have any questions.

Mike
Customer: replied 3 years ago.

Hi Mike


Thank you for your help.


I have still not been able to transfer my contacts to my phone.


Going on your answer, I backed the items up to my pc using an application called phone share! when I try the app again it keeps asking me to connect the old phone witch I no longer have the phone. The backup is on my pc. when trying to copy the said files to the i9300 it dose not have a folder for contacts or tests messages on it.


 


 

Expert:  Michael Hannigan replied 3 years ago.
Have you tried any of.my suggestions above? As I said, you should only have to log into the same Google account to get your contacts back.

The only software of which I am aware by the name "phone share" is software meant to do exactly that - to share data among more than one phone when two phones are in use - but not to restore data from a phone that you no longer have
.That is why it is asking for the original phone. Is that the exact bane of the software?

You are going to have to try an alternate method, such as signing in to your Google account. Is there a reason that you are not able to do that? It would instantly sync your contacts.

Mikr
.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
< Last | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    486
    Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
  • http://ww2.justanswer.com/uploads/FB/fbox/2011-10-19_194738_112500153001.64x64.jpg fbox's Avatar

    fbox

    Engineer

    Satisfied Customers:

    69
    Experience in game, phone, android development and usage.
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    41
    I've owned android devices and tablets for years and understand how the work.
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    33
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Android Tech

    Satisfied Customers:

    17
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/WE/WebGuy101/2012-2-7_55533_browneyes500x500.64x64.jpg WebGuy101's Avatar

    WebGuy101

    Customer Service

    Satisfied Customers:

    15
    Android user from the beginning. Own several Android devices