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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 31120
Experience:  Android Systems Specialist
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Switched on kindle after charging as not used for about 3 months.

Customer Question

Switched on kindle after charging as not used for about 3 months. message kindle store encountered unexpected error. tried to buy book
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me which model Kindle this is please?

Thank you

Customer: replied 3 years ago.


model paperwhite

Expert:  Richard replied 3 years ago.
Thanks Patrick

First, I would like you to hold the power to off for 30 seconds, then release.

Once done, turn on the Kindle and try to buy a book.

Let me know the results please

Thank you
Customer: replied 3 years ago.


Still unsuccessful. read out wifi networks (2) eircom 57518798 upc0041623.im getting nowhere and ive paid 30 dollars

Expert:  Richard replied 3 years ago.
Yes, we need to eliminate the causes for this Patrick, and it can take a number of steps.

We are going to have to reinstall the firmware on the Kindle. this is going to return the device to new, so you will need to set it up again, like you did when you first received it, and download your books.

To do this, From the Home Screen select: MENU / SETTINGS / HIT MENU AGAIN WHEN IN SETTINGS / RESET DEVICE

Complete this, then register the Kindle with the Amazon account you initially used.

Then try to purchase a book and Let me know the results please

Thank you
Customer: replied 3 years ago.


What do you mean by home screen. Where do I find menu?

Expert:  Richard replied 3 years ago.
I have a film for you which will show you via a video demonstration

Please click on my link below to view this.

Click Me

Let me know if you have any difficulties please

Customer: replied 3 years ago.


I find this breakdown of kindle most unsatisfactory. THe bit of help that I got wasnt worth tuppence to me,much less 30 dollars. Now you want more money to show me a video. When I got a present of kindle last Christmas my daughter set it up for me. I am 83 years old and expected a blow for blow instruction as what moves to take to repair your impliment for reading, When I foolishly paid 30 dollars I thought my kindle would be put right, Now I have to wait about a month before my daughter is here again to try to restart it. I dont think a refund of my money request to be unreasonable. Thanks to your technical expert for the bit of heap I did get but your policy is just a money making pursuit.

Expert:  Richard replied 3 years ago.
Hello Patrick,

No, you do not need to pay to watch the video, this I never said.

Have you actually followed the instructions in the video?

Please let me know.

Thank you
Expert:  Richard replied 3 years ago.
Your reply was blank?

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