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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 31127
Experience:  Android Systems Specialist
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i have new kindle fire. cannot register or log on because it

Customer Question

i have new kindle fire. cannot register or log on because it rejects user name/password (bt open zone service) even though i know they're correct. have tried to go back to factory settings but can't get on to the screen. as soon as i unlock it goes straight on to "register your kindle" screen.
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

The register your Kindle page is for your Amazon Account details, not for the BT Open Zone Service.

Can you enter your Amazon Account details (click here on your computer to make one if you do not have one)

Click Me

Then use this account for the registration.

If you have any difficulties at all, please do not hesitate to let me know so I can assist you further

Thank you
Customer: replied 3 years ago.

Ive done that but get message "registration error " please verify wifi status etc

Expert:  Richard replied 3 years ago.
Thanks, Do you see the option to connect to your wireless network? Do you have one available there?

Customer: replied 3 years ago.

thats the trouble. even though im on the internet as we speak and even though ive 3x checked the details and had a colleague do the same it still wont work

Expert:  Richard replied 3 years ago.
ok, your on the internet, but is the Kindle? As you first need to connect it to the wireless.

Did you connect the Kindle to the wireless yet?
Customer: replied 3 years ago.

thats what i cant do as described earlier

Expert:  Richard replied 3 years ago.
ok, Factory Reset it again.

Start it but do not do anything, just tell me exactly what you see
Customer: replied 3 years ago.

O.K. I see screen with lock slide. nothing else.

Expert:  Richard replied 3 years ago.
how did you do the Factory Reset?
Customer: replied 3 years ago.

I havent done the reset. looked up how,but it required me to press an icon on the screen and i dont have any

Expert:  Richard replied 3 years ago.
ok, hold the power button down for 30 seconds, then release.

then turn it on and tell me what you see please
Customer: replied 3 years ago.

cannot do reset, no icons

Expert:  Richard replied 3 years ago.
Did you see my last message?

I will repeat it

hold the power button down for 30 seconds, then release.

then turn it on and tell me what you see please
Customer: replied 3 years ago.

have done. same as before.no icons

Expert:  Richard replied 3 years ago.
ok, on your computer go to the link below and log into your Amazon account

Click ME

Go to "Manage Your Kindle" page on amazon and click on "Register new Kindle" link.

You will be asked for the serial number. The serial number can be found on the back of your device.

Do this, then restart the kindle by holding the power button for 30 seconds, then releasing.

Does it now get you past the Kindle Registration page?

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