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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 36526
Experience:  Android Systems Specialist
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Morning Experts, my Denon wireless headphones connect to my

Customer Question

Morning Experts, my Denon wireless headphones connect to my Asus Prime tablet fine but when I try to get my Galaxy Note 2 to connect to it, it does not detect the Denon. ... can you advise?
Thanks!
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

On the Note 2, can you go to Settings, Applications.

Look under ALL for Google Services Framework and tell me when you have found it please.

Thank you

Customer: replied 3 years ago.

Hi Richard.. have have found Google services framework..... what now?


Cheers

Expert:  Richard replied 3 years ago.
Thanks, press it and press Clear Data

Then hold the power button on the Note and choose from the menu, Power Off.

Then power it on and try to connect it to the headphones.

Let me know the results please

Thank you
Customer: replied 3 years ago.

Cleared data and powered off Richard.... turned phone back on and tried to scan for the headphones... no success. . Any other ideas?

Expert:  Richard replied 3 years ago.
Thanks

Can you reset the headset please

To reset the headphones, remove the ear pad and then using a paperclip or similar object, press the reset button

Once done, then try to pair and let me know the results please.

Thank you

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