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Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 38526
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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I need to back up all my contacts on my Samsung S4 (just purchased)

Customer Question

I need to back up all my contacts on my Samsung S4 (just purchased) on my mac prior to upgrading the softwear on the cell phone.
Kies is not doing this -only the music,can you help me please?
Submitted: 4 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 4 years ago.

Hello Barrie! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Can you please make sure you have the latest Kies software installed?

http://www.samsung.com/sg/support/usefulsoftware/KIES/JSP#

, and make sure the Contacts option is selected when backing up?

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029017&fm_seq=29185
http://www.youtube.com/watch?v=qPr1PaKyd7A
http://webcazine.com/5816/how-to-backup-and-restore-all-data-on-samsung-galaxy-s3-using-samsung-kies/
(Note: this is for s3, but is similar to s4.)

 

If that does not work, we have some more options:

 

- Your contacts are likely already back up to your google/gmail account online (make sure to use the same google/gmail account that you use/set up on the phone):

1. On the phone, go to Apps -> Settings, then scroll down to the Google option, select your account, then sync contacts

2. Then on the computer, go to the website below:
https://www.google.com/contacts/
(Your can use the More option on that website, and export / save contacts to your computer if you'd like to.)

 

 

If that still does not work, please go to your Contacts on the phone

, then tap on Menu button

, then select the Import/Export option

, then export...,

, then plug the phone to the computer, then the phone device should show on the Desktop, then you can open it and open any folder / subfolder, then transfer the backup contact file to the computer:

http://www.youtube.com/watch?v=N7w7hI886C8
(again, it's for S3, but similar to S4.)

 


If there is still any issue, please click on the Reply to Expert tab below, and reply back to me. Thank you very much.