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Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. What's the model of your internet / wireless modem/router device? Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have windows xp, vista, or 7, etc.? Are you communicating with me on a windows or mac computer, if any?Can we do a remote session, so we can chat, and I will be able to help you directly:Edit: It looks like you are away; please reply back when you are available to continue. Thank you,