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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 2880
Experience:  Award winning Android Developer&part of the CyanogenDev team
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Hello - anyone there?!

Customer Question

Hello - anyone there?!
Submitted: 4 years ago.
Category: Android Devices
Expert:  Steve G. replied 4 years ago.
Hello there and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Now..how can I help you today?

Please let me know so that we can continue.

Regards
Steve
Customer: replied 4 years ago.

HERE'S WHAT'S HAPPENED SO FAR:: REALLY HOPE U CAN HELP. READ THE BOTTOM OF THE PAGE FOR THE LAST Q i ASKED nICK B4 HE LOGGED OFF::


 


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Hey,

I've just bought a Samsung Ace 2, I urgently need to move pix from this PC onto the phone.

Can u help please?? Pretty please with a cherry on top??!??

 




Already Tried:
Gone thru the Samsung site. No box to put yr query in and 'Contact Us' is hopeless, Pls help! Thanx, s



Edit Price













Picture

Expert












You have received an Answer!


From Nick H.



09 October 2013 19:12 EST




Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.

Please click HERE to download Kies. Install Kies after downloaded. Kies is the program that used to backup, data transfer, and restore Samsung Phones and tablets. It also includes the USB driver for most Samsung phones and tablets. Your computer should be able to recognize your phone.

You can use Kies program to transfer photos from computer to your phone.

Or you can manually transfer them as follows:

After install Kies, connect your phone to computer.
Close Kies if it opens.
Then go to Computer/My Computer.
You should see your phone as an external drive. Open it and you should see DCIM folder.
Copy your photos from computer into DCIM folder.
Disconnect your phone from computer.
On your phone, open Gallery. You should see your photos there.


If you have any questions or concerns, please reply back to continue our conversation. If you do not require further assistance, kindly rate my service. Thank you!


 


Nick






















You replied




09 October 2013 19:22 EST





Hi Nick,




 




Pleased to meet you!




 




I did what you said but when I plugged my phone into the pc, I heard a noise (to say that it had recognised it, but it doesn't appear on the My computer.




 




Just the C drive, D drive and cd drive.




 




Where is it?













Picture

Expert












You have received an Answer!


From Nick H.



09 October 2013 19:24 EST




Soniya,

Please open Kies to see if Kies sees your phone.

On your phone, swipe down from top of the screen. Tap USB Options. Make sure to select Mass Storage mode or MTP mode.

Check My Computer again.

Nick

















You replied




09 October 2013 20:04 EST





HELLO! ANYONE THERE???!?


 


 


It's all going wrong!!!!!


 


OPened Kies and got the pix there. Good. On the phone I pressed the 'Media device (MTP)', but it doesn't do anything and it doesn't appear on My Computer......


 


 


Aaaaaargh Please help...


Expert:  Steve G. replied 4 years ago.
Ok, you are already working with a tech. I will close this one and alert him.

Hold on.