How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 39532
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now

Have used Samsung SmartSwitch to transfer content from 1 Blackberry

Customer Question

Have used Samsung SmartSwitch to transfer content from 1 Blackberry and 1 iphone so S4 and S4 mini, and when tried to use it again, it says Smart Switch stopped working. I have more phones to transfer for my organisation, what can I do?
Submitted: 4 years ago.
Category: Android Devices
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Can you tell me which version of windows you are using please?

Thank you
Customer: replied 4 years ago.


Windows 7

Expert:  Richard replied 4 years ago.
Thanks Pam

Can you download Revo Uninstaller please from this list.

www.revouninstaller.com

Once installed, run it and use this to remove Smartswitch

Once removed, restart the computer.

Install SmartSwitch and tell me if it is now working correctly please.

Thank you
Customer: replied 4 years ago.


Not much use as smart switch just sits in downloads, not among the programs

Expert:  Richard replied 4 years ago.
Sorry I dont understand your response.

Which step are you referring to? How far are you with my instructions?
Customer: replied 4 years ago.

I downloaded revounistaller and it doesn't pick up on smartswitch as a program. At least it's not in the list of programs. On my computer the smart switch only shows in my downloads folder

Expert:  Richard replied 4 years ago.
ok, if you click Start, Control Panel, Programs, Uninstall a program

Is it listed there in the list?
Customer: replied 4 years ago.

No, only in the downloads folder.

Expert:  Richard replied 4 years ago.
ok, then it is not installed at all Pam, this is likely the issue.

Run it from the downloads folder and perform the installation.

Then try to do a transfer.

Let me know the results please

Customer: replied 4 years ago.


But I successully used it twice already, it just stopped working on the third time I tried. I have several handsets to do for my organisation. I already successully did 1 Blackberry and 1 iPhone.

Expert:  Richard replied 4 years ago.
yes, but as you and I checked, it is not currently installed on the computer Pam.

Can you do my last instructions please?
Customer: replied 4 years ago.


Have tried several times, it's an application, not a program

Expert:  Richard replied 4 years ago.
ok, so when you ru the downloaded file, the version you have just runs, it does not go through an installation procedure?
Customer: replied 4 years ago.


no straight to the screen where I need tp connect the device

Expert:  Richard replied 4 years ago.
ok, if you connect a different device and try to do the transfer.

does it then work? I want to see if possibly the device is the issue.

Customer: replied 4 years ago.


ok, tried another Samsung S4 mini, still the same result so not a device problem.

Expert:  Richard replied 4 years ago.
ok, can you do the following please, as I want to rule out any corruption that has occurred on the computer.


Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Than try to transfer and Let me know the results please

Thank you