Hello Ron! Thank you for your question. I will be assisting you today.I'm sorry about the issue. What's the exact model of your nook?What happens when you select "Connect"?Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://18.104.22.168:8040/?Session=4daa752c-8607-4221-b5b4-5adac594492eThank you,
Can you please go to that website in Internet Explorer (the big 'e' program icon), not AOL, or Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/n6gc2tcPut the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, and allow it to run, and try any other option it gives you as needed.
Please only reply via this web page.
Edit: What happens when you go to that website? It looks like you are away, so I'm canceling the website link for now; please reply back via this web page when you are available to continue. Thank you,