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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 38368
Experience:  Android Systems Specialist
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I cannot update facebook app on kindle fire. Ive tried but

Customer Question

I cannot update facebook app on kindle fire. I've tried but keep getting message that I don't have a device.
Submitted: 3 years ago.
Category: Android Devices
Expert:  jhannell replied 3 years ago.

Jerry Hannell :

Hello and welcome to Just Answer. My name is Jerry, I will be happy to assist you today.

Jerry Hannell :

Please let me know when you are ready.

JACUSTOMER-z2n8qfl8- :

Ready

JACUSTOMER-z2n8qfl8- :

Sorry about that, Ready.What now?

Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Sorry, your question was in the wrong category, I am now taking over.

Exactly what steps are you taking to update the app?

Thank you
Customer: replied 3 years ago.

Apparently I can't update facebook app on my kindle fire

Expert:  Richard replied 3 years ago.
Thank you

do the update this way please.

Open the web browser on the Kindle, go to google and type in facebook 3.4 and click on the top one and then click download and install and then click open.

The update should then be complete.

Let me know the results please

Customer: replied 3 years ago.

Still didn't work but thanks anyway.

Expert:  Richard replied 3 years ago.
Thanks,

then we need to reset the Kindle in order to do the update.

This is going to delete all the data and return the Kindle to new, so you will need to download your books again.

To do this,

Slide down the top menu and tap "More...":

On the Settings screen tap "Device":

At the very bottom you'll see the option, "Reset to Factory Defaults". Underneath it says, "Removes all personal data from your device."
Tap it:

The "Factory Data Reset" warning box opens up and says, "You are about to reset your Kindle to factory defaults, which will remove all of your personal information, Amazon account information, downloaded content, and applications. Continue?"

Tap "Yes".

Let it complete and when it has, the Kindle is as new.

Register it again with your Amazon account and you will then be able to update your Facebook app.

Let me know the results please

Thank you