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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 31327
Experience:  Android Systems Specialist
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My samsung tablet 10.1 wont charge when its on

Customer Question

My samsung tablet 10.1 wont charge when its on
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

This can be caused by a fault in the main service, and I want to eliminate this first please.

Go to Settings, Applications.

Look under the list ALL (you may need to scroll to see the list) and look for

Google Services Framework

Press it and press clear data.

then restart the tablet and let me know please if it now charges while on.

Thank you
Customer: replied 3 years ago.


I cant find google services framework

Expert:  Richard replied 3 years ago.
It will be there, you need to make sure you are looking under the list ALL

Not downloaded or running, but ALL

You will find it, it is definetly there.

Let me know if you have any difficulties please

Customer: replied 3 years ago.

I have found it and followed the instructions and restarted the tablet but it still wont charge

Expert:  Richard replied 3 years ago.
ok, it does charge while it is off correct?
Customer: replied 3 years ago.


yes it does charge when its off

Expert:  Richard replied 3 years ago.
Thanks

We will need to reset it. This is going to delete all data and return the Tablet to new, but there is no way to avoid this.

To do this, go to settings, Reset & Backup

Press on Factory Reset and complete this.

Once done, setup the Tablet like when you first received it.

then test and tell me if it now charges while on please.

Thank you
Customer: replied 3 years ago.

I have gone through the whole reset process and the tablet still wont charge when its on

Expert:  Richard replied 3 years ago.
Thanks.

We ruled out the firmware as the issue.

Are you using an official Samsung charger?

Customer: replied 3 years ago.

yes I am the one that came with the tablet

Expert:  Richard replied 3 years ago.
Thanks

It is the internal mainboard that is faulting.

A corrupted firmware can cause this. But we have ruled this out by reinstalling it. The fact that the issue continues, confirms it is the mainboard that is faulting.

I am really sorry about this and you are going to have to return the Tablet to have it replaced. It will be covered by the warranty, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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