Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. If you have a leather (or any other) cover on the kindle, please remove it. Then press & hold the power button on the kindle for about 45 seconds, then turn it back on and check. Please let me know. Thank you,
Is there any power / light at all?
Please type in the box below, then click on the Reply button at the bottom to chat with me. Thank you,
nothing covering it and no cover on while charging
I'm sorry, you've given me a negative feedback, but we are not done yet.
Did you do this: press & hold the power button on the kindle for about 45 seconds, then turn it back on and check? Is there any power or light at all? Do you have another charger/cable to try?
If it does not work, this is a hardware issue, Amazon will replace the kindle for you:0800 496 2449https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?ie=UTF8&initialIssue=asin-order&nodeId=200594390&protocol=https&returnURI=%2Fgp%2Fhelp%2Fcontact-us%2Fkindle-help.html&token=&type=#b
You'll be able to transfer all your books, etc. to the new kindle. In the mean time, you can read books on your computer, etc.:http://www.amazon.co.uk/gp/feature.html?ie=UTF8&docId=1000425503&ref=kcp_ipad_mkt_lnd
It looks like you are away again; please reply back when you are available to continue. Thank you,