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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 38537
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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The screen on my Galaxy Tab 2 has frozen. I cannot turn the

Customer Question

The screen on my Galaxy Tab 2 has frozen. I cannot turn the device off.
Submitted: 3 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 3 years ago.

Hello Susan! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Can you please press & hold the power button on the Galaxy Tab 2 for about 15 seconds, then turn it back on and check?

If that does not work, please let me know if your galaxy tab 2 is 7.0" or 10.1". Thank you,