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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 39402
Experience:  Android Systems Specialist
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my Samsung ace mobile phone has email set up on it It can

Customer Question

my Samsung ace mobile phone has email set up on it
It can email photos correctly
When I send a normal email with text, it is always received as spam
Have no real idea why
Ideas
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

can you tell me please which email service you are using on the phone?

Thank you
Customer: replied 3 years ago.


O2 is the mobile provider?


Pop 3

Expert:  Richard replied 3 years ago.
No, the email service Peter.

If you do not know, what is the part of your email address AFTER the @ symbol?

Customer: replied 3 years ago.

groundscapes.uk.com


 


mail.groundscapes.uk.com ?

Expert:  Richard replied 3 years ago.
Thank you Peter.

I believe the email client you are using is the problem as the email address appears correct.

On the Ace, go to the Play Store and download the app

K9 Mail

Install it and setup your email account within this app.

send an email to a friend and tell me if it is still marked as spam please.

Thank you