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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 37873
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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my kindle fire hdx 8.9" has completly seiczed up it was playing

Customer Question

my kindle fire hdx 8.9" has completly seiczed up it was playing music i cant turn it off or pull down instructions
Submitted: 3 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 3 years ago.

Hello Cathy! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. If you have any cover on the kindle fire, please remove it for now. Then press & hold the power button on the kindle fire for about 45 seconds for it to turn off, then turn it back on, then check.

Does that work? Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,