How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kriptokrit Your Own Question
Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
63849745
Type Your Android Devices Question Here...
Kriptokrit is online now

I PUT A PASSWORD XXXXX MY SAMSUNG GALXAXY S4 MINI AND I CAN

Customer Question

I PUT A PASSWORD XXXXX MY SAMSUNG GALXAXY S4 MINI AND I CAN REMEMBER IT
Submitted: 3 years ago.
Category: Android Devices
Expert:  Kriptokrit replied 3 years ago.
Welcome and thanks for your question.

I'm Todd and I will be the expert working with you today to help resolve your problem.


The only way to unlock your phone will be to reset it to the factory default. Resetting will delete all data, but will not erase any system software updates you have downloaded or any files on your SD memory card, such as music or photos.

Please let me know if that is ok for you?

Regards,
Todd
Customer: replied 3 years ago.

how do i do this TODD

Expert:  Kriptokrit replied 3 years ago.
Hi Peter,

Thank you for your reply.

Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so
if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.

•ANSWER•

To perform factory/hard reset please follow those steps:
1. Turn the power off. Remove and replace battery.
2. Press and Hold the Volume Up, Home and Power button.

3. When the start up screen show, release all the buttons.
4. Use the Volume Up/Down button to navigate to "wipe data/factory reset".
5. Select "wipe data/factory reset". Confirm using Power button.
6. Select "Yes -- delete all user data". Confirm using Power button.
* Allow several minutes for the factory data reset process to complete.
7. Select "reboot system now". Confirm using Power button.
* Allow several minutes for the reboot process to complete.

Please note that this procedure require some practice.

Please don't hesitate to ask if you have any difficulties. I will be happy to help with any follow up questions.

If you have any difficulties or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with more help.

Kind Regards,
Todd