Thank you for your reply.
Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so
if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE
(that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.•ANSWER•To perform factory/hard reset please follow those steps:1.
Turn the power off. Remove and replace battery.2. Press and Hold
the Volume Up, Home and Power button.3.
When the start up screen show, release all the buttons.4.
Use the Volume Up/Down button to navigate to "wipe data/factory reset". 5.
Select "wipe data/factory reset". Confirm using Power button.6.
Select "Yes -- delete all user data". Confirm using Power button.
* Allow several minutes for the factory data reset process to complete.7.
Select "reboot system now". Confirm using Power button.
* Allow several minutes for the reboot process to complete.
Please note that this procedure require some practice.
Please don't hesitate to ask if you have any difficulties. I will be happy to help with any follow up questions.If you have any difficulties or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with more help.