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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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Hi, I have received an Android update for my phone and since

Customer Question

Hi, I have received an Android update for my phone and since it installed the phone has been on the start up screen showing Samsung gt-19300 s111. I can not progress any further. Any ideas?
Rick.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.
Hello, and thanks for your question. My name is Nick and I will help you today.

I am sorry that your phone is not working. We will do a quick Reboot. If not working, we will have to Factory Reset your phone. This reset will erase all data on your phone.

Please follow the steps to reset your phone:

 

  1. Remove battery out and put it back in.
  2. Press and hold down Volume Up + Home + Power buttons at the same time.
  3. Release all buttons when Logo comes up.
  4. You will see the menu options:
  5. Select Reboot system now by pressing Volume Down. Select to reboot by press Power button.
  6. Your phone will reboot. If successful, it will go to Home screen.

 

If that did not work, Factory Reset your phone as follows:

 

Please follow the steps to reset your phone:

 

  1. Remove battery out and put it back in.
  2. Press and hold down Volume Up + Home + Power buttons at the same time.
  3. Release all buttons when Logo comes up.
  4. You will see the menu options:
  5. Select wipe data/factory reset. (Volume buttons to go up or down, select with Power button)
  6. Select Yes — delete data.
  7. Finally, select Reboot system now.
  8. Your phone will reboot and go through setup steps.

 

If this method did not work or you need more help, please reply back to continue our conversation. If you do not require further assistance, kindly rate my service. Thank you!

 

Nick

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