1. Can you please check at the back/bottom of your internet/wireless modem/router device for the model of it? Also, see if there is any password/key/passphrase/WPA/WEP, etc. there also.
2. Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have windows xp, vista, or 7, 8, or mac computer, etc.?
3. Do you have a windows or mac computer, if any?
4. Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?
Or go to the shorter website below in Internet Explorer:
Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.
It looks like you are away, so I'm canceling the website link for now. Please let me know if you still need help with this. You can reply back to me below; we guarantee our service. Thank you,