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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 16040
Experience:  Expert for over 10 years
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My kindle app on my android tablet does not show any books

Customer Question

My kindle app on my android tablet does not show any books
Submitted: 2 years ago.
Category: Android Devices
Expert:  Josh replied 2 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Did you sign into the Kindle application using the Amazon account that you used to purchase the books?
Customer: replied 2 years ago.


no

Expert:  Josh replied 2 years ago.
That is the problem.

You will need to sign into the same Amazon account that you used to purchase the books from so that you can view all the books.
Customer: replied 2 years ago.

how do I do that

Expert:  Josh replied 2 years ago.
Which Android tablet do you have?
Customer: replied 2 years ago.


Sony S

Expert:  Josh replied 2 years ago.
Let's remove the application and download it again then when prompted sign into your Amazon account that you used to purchase...

  1. From the home screen, select the applications tab (located at the bottom of the display).
  2. Select Settings.
  3. Select Applications.
  4. Select Manage applications.
  5. From the All tab, select Kindle
  6. Select Uninstall.
Customer: replied 2 years ago.


Does not have an application tab at the bottom of the screen. It does have an app tab at the right hand corner, but it only shows the apps

Expert:  Josh replied 2 years ago.
Are you able to reach Settings? If yes, follow from that step
Customer: replied 2 years ago.

Have uninstalled through setting

Expert:  Josh replied 2 years ago.
Great!

Now please download the Kindle application again and when prompted sign into your Amazon account that you purchased the books from
Customer: replied 2 years ago.


I complete the download by using my browser or playstore, is any preferable.

Expert:  Josh replied 2 years ago.
Playstore
Customer: replied 2 years ago.


another problem, it keeps flaging up that play store has stopped

Expert:  Josh replied 2 years ago.
Please hold down the power button on the tablet for 20 seconds until the tablet restarts and try again.
Customer: replied 2 years ago.

Tried that already but gave it another try but still not working

Expert:  Josh replied 2 years ago.
Okay let me know. Make sure it powers off completely and not just the screen going blank for a second
Customer: replied 2 years ago.


powered off completely but still not working. Should I uninstall google play then reinstall it.?

Expert:  Josh replied 2 years ago.
Go to Menu > Settings > Applications > Manage applications > All > Play Store > Clear cache

Now try accessing the Google Play Store
Customer: replied 2 years ago.


It still says google play store has stopped

Expert:  Josh replied 2 years ago.
Okay do these steps then reboot the tablet and try again...

Settings > Applications > Manage Applications; select "Play Store" under the "All" tab/filter, and touch "Uninstall updates"


Menu > Settings > Applications > Manage applications > All > Download manager > Clear cache and Clear data

Menu > Settings > Applications > Manage applications > All > Google Services Framework > Clear cache and Clear data

Now reboot and try again
Customer: replied 2 years ago.


Playstore is working, thanks, but I seem to have a problem getting into the kindle app with my password and email address

Expert:  Josh replied 2 years ago.
What is the error message?

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