Hello. My name is XXXXX XXXXX I will be assisting you today.
what is the error you get while registering.
what is the model and serial number of the kindle.
where do i find that
at the back of the kindle
how old is the kindle.
is it a new kindle or a used one.
CE0700 it is brand new arrived this morning
ok thanks for the info
give me a min i am working on it.
it says there was an error white registering your kindle please try again later. I have a good wifi connection
To register a Kindle that has not been previously registered, go to the Home screen, select Set Up Your Kindle, and follow the onscreen prompts. Once you have completed the setup process, Set Up Your Kindle will no longer appear on your Home screen.To register a Kindle that has been previously registered, press the Home button, and then press the Menu button. Select the Settings option, and then Registration.
still nothing I thought the information from my previous kindle would have transferred over from my amazon account
To verify, press the Home button and look for your Kindle name in the upper left corner of the Home screen. If it says My Kindle or shows what.
It says my kindle
when it say my kindle that means you are already registered however you dont need to register again as your information is already there in the registry that is why you are not able to register again.
you can start using the kindle.
so how do i transfer my books from previous kindle, when i checked on my amazon account is says my new kindle is not registered
you will have to de-register your old account first and then it will allow you to register the new kindle
give me a minute i will give you the steps to follow
my amazon account says that the new kindle is registererd but the kindle e-mail address is unavailable
There is a setting to restore to factory defaults. That removes everything that you did and restores back to the way it was when sent from the factory. That sounds like the setting you want.Everything you purchased belongs to the account. Just be sure to register you new Kindle to the same account and everything is there to re-download and installI highly recommend that the Kindle is fully charged before restoring but during the restore the Kindle should not be connected t othe computer- Here is the website - http://www.amazon.com/gp/help/customer/display.html/ref=hp_k6land_troub?nodeId=2007293301.Tap the Quick Settings icon, then tap More. 2.Tap Device. 3.Tap Reset to Factory Defaults.
I have reset it and it is still giving a registration error
it is now telling me it is a server error, I assume that is a problem on the amazon site?
let me just check once
allow me a couple of minutes
sorry for the delay
i was doing an extensive search on this issue
this server error is a common error when there is a problem when your internet cannot sync with amazon's server
in such case either you can try registering maybe at a later time after few hours or the other best way would be to download the ebooks on your computer and transfer to kindle via usb
so what do i do now? just keep trying?, i can get onto amazon from laptop and my other tablet with no problem
i am checking further
is the time and date correct on kidle
well to me it seems to be a server error on amazon side
however i will open this question to other experts for further advice
Please let me know if this does not work and we will continue troubleshooting this issue.