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Nick H.
Nick H., Android Specialist
Category: Android Devices
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Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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My Samsung Galaxy SIII mobile phone is not receiving MMS messages

Customer Question

My Samsung Galaxy SIII mobile phone is not receiving MMS messages nor is it allowing me to receive them. it is saying not connected to server.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.
Hello, and thanks for your question. My name is Nick and I will help you today.

Was your phone receiving MMS messages before and now stopped?

Can you send MMS messages out?

Please go to Settings->More->Mobile Networks->Access Point Names. Do you see anything on the this list?

Nick
Customer: replied 2 years ago.


Yes I could send and receive MMS messages and hade no problem. problem seemed to start after Anroid updated my phone.


 


The list says Conntract Wap: wap.vodafone.co.uk - this has green spot highlighted.


Contract MMS : wap.vodafone.co.uk

Expert:  Nick H. replied 2 years ago.
Thanks Pauline.

It seems that we might need to Factory Reset your phone to correct this issue.

First you need to Backup your phone to computer using Kies. Do not have Kies installed? Go to www.samsung.com/us/Kies and download Kies 2.6. After installed, open Kies. Connect your phone to computer and do a FULL Backup.

Then Factory reset your phone as follows:

  1. Go to Settings
  2. Select Backup & Reset
  3. Select Factory data reset
  4. Select Reset phone
  5. Select Erase everything
  6. Your phone will reset which will take about 2-3 minutes.
  7. Set it up again.
  8. Download your apps back.

 

Now connect your phone to computer and open Kies. Run a Restore. Select the Backup we did to reset your phone. All data will be restored to your phone.

 

Test to see if your phone can send and receive MMS messages. Thank you!

 

Nick

Customer: replied 2 years ago.

I have downloaded Kies 2.6 and it doesn't recognise my device so that is a waste of time after a very long download of almost 2 hours. On the Kies website also there is nowhere it says do full back up.


 

Expert:  Nick H. replied 2 years ago.
Pauline,

While connecting your phone to computer, swipe the screen from top down. Select USB options. Select Mass Storage mode or MTP mode.

Then open Kies program. Does Kies see your phone to backup?

Nick
Customer: replied 2 years ago.


Sorry for the delay in replying as I am not always on my computer. do you mean the computer screen or the screeen on my phone? I am unsure of what you mean.


 


thanks x

Expert:  Nick H. replied 2 years ago.
Pauline,

I mean swipe down from top of your phone's screen down while it is connecting to computer. You will see USB Options. Select Mass Storage mode or MTP mode. Then see if your computer and Kies can see your phone to Backup.

Nick

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