How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 40116
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now

My Samsung Galaxy Ace 2 GT-18160. Has stopped working. I cannot

Customer Question

My Samsung Galaxy Ace 2 GT-18160. Has stopped working. I cannot get onto my wi fi network for e-mails, now I cannot make or receive any calls, can you help please.
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

What exactly happens when you try to connect to wifi or make a call?

Thank you
Customer: replied 3 years ago.


any news Richard, Graham

Expert:  Richard replied 3 years ago.
I am still waiting Graham on your to answer the questions from me.

I will repeat these as it looks like you missed it?

What exactly happens when you try to connect to wifi or make a call?

Thank you
Customer: replied 3 years ago.

Richard, all the settings on the phone are there, contacts e-mails up until the 14th. cannot make a call from the phone, it wont receive a call, if you use a land line to call the mobile it does not ring out it goes directly to voicemail. It will nort allow e-mails to be sent. I have switched it off, I have taken the sim card out and replaced it , nothing, please help.

Expert:  Richard replied 3 years ago.
Thanks Graham.

can you remove the battery and SIM card from the phone and wait 5 minutes.

Put the SIM card back in the phone, then the battery and turn it on.

Tell me please if it then allows you to receive and make calls.

Let me know the results please