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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 40125
Experience:  Android Systems Specialist
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why is my kindle fire not working?

Customer Question

why is my kindle fire not working?
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Is the problem that it is frozen? Or not turning on?

Can you tell me the problem your having with it please?

Thank you
Customer: replied 3 years ago.


All I want to know is: Can you mend the Kindle fire. Just before it stoped working all was normal.I had to close and when I opened again nothing happened.try to charget in casa there was no charge and again nothing happened.dead!!!


 

Expert:  Richard replied 3 years ago.
ok, so the Kindle will not turn on correct?

If this is the case, remove the charging cable from the Kindle.

Then hold the power button to off for 35 seconds, and release.

Once done, connect the charger and wait 5 minutes.

then try to turn on the Kindle.

Let me know please if it now functions.