How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 33996
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now

I have a Google Nexus 7 tablet. It is displaying a message:

Resolved Question:

I have a Google Nexus 7 tablet. It is displaying a message: Unfortunately the process com.google.process.gapps has stopped working. I have found suggestions on how to fix this problem but am unable to access Settings (including in safe mode) because the message won't go away, how ever many times you press REPORT or OK
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

First step I would like you to do is to hold the power button down for about 30 seconds, until the Tablet switches off.

Then switch on the Tablet and tell me if it now displays this message please.
Customer: replied 3 years ago.

I have tried this. Message currently displayed is 'Unfortunately, Download Manager has stopped'. Once I OK this, I get the original error message which I can't seem to get past

Expert:  Richard replied 3 years ago.
ok, then if we cannot get to settings, we will need to Factory Reset the Tablet.

It will remove all data and return the Tablet to new, but we cannot avoid this.

To do this

If your tablet is on, power it off.

Press and hold Power until the device powers on, then immediately press and hold Volume Down (while still pressing Power). You will see the word Start with an arrow drawn around it.

Press Volume Down twice to designate Recovery mode.

Press Power to restart into Recovery mode. You will see an image of an Android robot with a red exclamation mark.

While holding down Power, press Volume Up.

Use the volume keys to scroll to "wipe data/factory reset" and press Power to select it.

Scroll down to "Yes - erase all user data" and press Power to select it.

Once the reset is complete, setup the Tablet again like when you first received it and it should now function correctly.

Let me know the results please
Customer: replied 3 years ago.

Richard


 


Not sure if you received my last message. Everything OK now but


1) Do you know what might have caused this? and 2) Where is the factory reset documented, if anywhere

Expert:  Richard replied 3 years ago.
It would have been a corrupted App or system process that caused this.

You can find the reset instructions here Pete.

https://support.google.com/nexus/answer/2668187?hl=en

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 33996
Experience: Android Systems Specialist
Richard and other Android Devices Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
< Previous | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    486
    Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
  • http://ww2.justanswer.com/uploads/FB/fbox/2011-10-19_194738_112500153001.64x64.jpg fbox's Avatar

    fbox

    Engineer

    Satisfied Customers:

    69
    Experience in game, phone, android development and usage.
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    41
    I've owned android devices and tablets for years and understand how the work.
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    33
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Android Tech

    Satisfied Customers:

    17
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/WE/WebGuy101/2012-2-7_55533_browneyes500x500.64x64.jpg WebGuy101's Avatar

    WebGuy101

    Customer Service

    Satisfied Customers:

    15
    Android user from the beginning. Own several Android devices
 
 
 

Related Android Devices Questions