Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Did it ask for your email password? Or Amazon account password? Note: these are two different kinds of passwords, and passwords are case-sensitive.
it asks for the email address and then password XXXXX I assumed was my email account password XXXXX have also tried my amazon password XXXXX it still did not work either in a combination of upper and lower or just lower case
Are you trying to set up email on your kindle fire hd? Are you able to buy a book on the kindle?
trying to set up email and have bought a book recently from amazon via my kindle ok
I recentlu changed my email address as my old one was no longer valid
So you are trying to read/send emails on the kindle. Can you sign out at website: http://hotmail.com/, then sign back in at that website also, then see if your email password XXXXX XXXXX fine?
on my laptop or kindle
Either is fine.
Also, do you have 2-step verification enabled or disabled on your Hotmail account?https://account.live.com/proofs/Manage
my email works fine on the laptop its just the kindle I have a problem with as it wont accept the new email address or the password XXXXX not sure which as it just comes up with the error message
I know, we're just testing at the hotmail.com website to confirm
I don't have a verification thing enenabled on the hotmal account as I never set it up with that
When setting up, it may enabled automatically; please check at the website below to confirm:https://account.live.com/proofs/Manage
just rie it and it wont accept the password XXXXX it says its wrong so dont think I ever set up a verification thing
No, don't try again
Did you check at the website: https://account.live.com/proofs/Manage
yes clicked on the linke above and it took me to the Microsoft website verification thing which askes for an email address and password XXXXX like I said it didn't work so I appears I never set up this verification page when I changed the email address
on the laptop or kindle?
changed the email address on the laptop and am trying to change it on the kindle as the old address is no longer valid
No, I mean, going to the website: https://account.live.com/proofs/Manage
So you go to the website https://account.live.com/proofs/Manage on the computer, and it does not work?
Did you sign out at the hotmail.com website on the computer, then sign back in?
just trying it on the kindle web
Sorry, I don't think you are not typing it correctly, the website should work on any device. Try on the computer.
did it originally on the laptop and now just trying it on the kindle with the correct password XXXXX
I understand, for now, please go to the website https://account.live.com/proofs/Manage on the laptop.
everything we do now is on the computer, then we'll check on the kindle fire later
If you'd like to, I can connect remotely to your laptop, and check on your hotmail account settings to make it work on the kindle fire
I have accessed the Microsoft verification and the email now works but as for the 2 step autentification thing I don't have a smart phone which is why I only changed the email address and didn't set up the verification thing
So 2-step verification is showing disabled? Do you mean email works now on the kindle?
no - the kindle still doesnt work if I add an account - or is the add account to add other peoples email addresses such as my husband or sons etc - sorry not at all technical minded
Are you able to download the Outlook.com app on the kindle fire?
im on the welcome page of outlook which says to either take atur or outlook tips or check an email they say they have sent
Do you know how to download an app on the kindle? Can you log in at the outlook page?
it appears I may already be logged on tot their website - have a welcome message and 3 pictures - 2 people together a box which looks like a calendar possibly and clouds
Can you use email at the hotmail.com website on the kindle then?
it seems the outlook website is working - have just sent them a test email to see if it works74
the notification came back s failed
Send email using the outlook.com or hotmail.com website
, then see if you can add
And/or after restarting the computer, please try the steps above.
Sorry, please ignore the above messages.
Please send email using the outlook.com or hotmail.com website
my son is just doing it now
Don't try my other suggestions. Just go to the hotmail.com website on the kindle fire and send email at that website.
that's what my son is doing now for me
my son is trying the Hotmail.com website now