I'm referring to images that load on the Google browser. (when I enter a search term, then click on images, and get the search result as a page full of little images). I can tap on the images that are immediately visible and they open large and with link underneath, but once I scroll down to see the images lower down, and then tap on one of them, the screen goes black, and I briefly see a grey narrow vertical line in the top right hand side of my tablet screen. Sometimes when I tap the 'refresh' icon the image will open, but more often it doesn't and it stays on the view with all images.
I cleared cache, history and cookies, but images still don't open when I tap them after scrolling. They now do appear when I click the 'refresh (or reload)' icon, but not on first tap.
It's a Samsung note 10.1, model GT-N8010, running Android version 4.1.2.
If you use the default Browser, do the following steps:
Please let me know how that worked out. Thank you!
Hi, I can't find Chrome or Web or Browser, only one I can see that might be it is Google Search. Should I force stop on this and clear data?
running out of time today. Will let you know later or tomorrow how I got on.
I have cleared browser history and cookies, switched tablet off completely and switched back on. Issue still persists. It looks to me like it's to do with alignment of the page with all the images. I'll try to explain: when I've typed in a search and clicked on Images, I get to see the first three lines of images. I can click on any of these, a larger image opens (on black background) with white bar along the bottom showing a small image of the actual website and the website URL. When I scroll down a little bit, to see the 4th line and click on a picture on that line, the image opens, but it shows only half, it's falling off the page at the bottom and I don't see the line with the URL. The rest of the page shows the black background. If I now scroll much further down, to the 10th or 11th line with pictures, I can click on them but all I get to see is the black background. I can get to load that picture if I tap on the refresh/reload button, but this doesn't always work. It's also rather annoying, as I was able to click on any image and open it when I first got the tablet. Sorry this seems to drag on, I hope this gives you any other ideas for solutions?
If still not working, we will have backup your tablet first and then Factory Reset your tablet.
First you need to Backup your tablet to computer using Kies. Do not have Kies installed? Go to www.samsung.com/us/Kies and download Kies 2.6. After installed, open Kies. Connect your tablet to computer and do a FULL Backup.Then Factory reset your phone as follows:
Now connect your tablet to computer and open Kies. Run a Restore. Select the Backup we did to reset your tablet. All data will be restored to your tablet .
Now test the issue again. It should work now.
Please let me know if you have any troubles or questions. Thank you!
I do not seem to have either Media Storage or Google Services Framework, so will go ahead with backup and factory reset and will let you know how I get on with it. Just as an aside, my son downloaded several games recently, this won't have anything to do with it by any chance?
Will be in touch again later.
Wilma,Factory Reset will clear all the games progress. The games will be there. Your son has to start from scratch.If you do not see Media Storage or Google Services Framework, you might not at the correct list. On top, if you see Downloaded, you have to swipe left to go right to All list. Or tap All on top. This list will have Browser or Web as well as Media Storage and Google Services Framework. Please try this first before Factory Reset your tablet.Nick
Gotcha, found the list, no Browser or Web, but found Media Storage and Google Services Framework and cleared data for both. Also tried to clear cache, history and data again as all favorites and history switched off, and back on. Issue persists. (but I don't think I have cleared all data as my folders with bookmarks and favorites are still there?).
Settings has now stopped working properly: if I go to Application Manager, and swipe to get 'All', settings closes and I get an error message 'Unfortunately, Settings has stopped'. Tried several times, same error every time.
Should I install Kies on the tablet, on the PC, or both?
Hi Nick, sorry for the delay. It took a little while to get Kies sorted and the tablet backed up. Have done a Factory Reset, erased everything, and restarted the tablet, but issue persists!
Hi Nick, progress! This is interesting: when I select Google Search from the apps page I get a different version of Google to the one I'm used to: XXXXX XXXXX my keyboard in the lower half of the page and shows a grey background at the top, with a bar in which I can enter a search term. (underneath it it lists recently used search terms). This version works with the images and clearly is the one I should be using. Is this the android version?
However, when I click on my Internet icon this opens a page with tabs and a blank search bar, and images of the eight most visited sites, when I enter a search term using the 'magnifying glass' to the right of the search bar, this opens Google the way it looks on my laptop, and then I still have the same issue with the images page.
Is there a way of changing my settings so I can use the tabs (I frequenly have more than one tab open), and then it opens the proper Google Search (for Android?) as described at the top?
thank you so much for all your help. It wasn't straightforward but we got there in the end.
Happy to now close this query and pay the agreed amount.
Many thanks, Wilma