How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 36526
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now

i have a samsung galxay y phone and my sister in law locked

Customer Question

i have a samsung galxay y phone and my sister in law locked and i cant get back in using my google mail account for my phone help plz
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

When it fails with the Google accouont, what is the exact message it gives?

Thank you
Customer: replied 3 years ago.

my phone asks for my username or password XXXXX i get get in to my phone and i need my phone for emergentcy please help to get in to it


 

Expert:  Richard replied 3 years ago.
Thanks Anne,

The only way to get past it is to reset the phone. It is going to delete all data and return the phone to new, but there is no other way to remove the security (it is the reason for the security).

To do this

Remove the battery and put the battery back in so the computer is completly turned off.

Press the Volume Up and the Menu key at the same time. Menu key is the middle physical key.

Now, while pressing those two buttons, power on the phone.

You shall see the factory reset screen.

Select “Wipe data/factory reset”

Now confirm to perform the task.

Once it has completed, the phone is returned to new, and usable again.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Android Devices Specialists are ready to help you
Customer: replied 3 years ago.


taking my battery out and putting it back press volume and menu is not working

Expert:  Richard replied 3 years ago.
It will work Anne, it just can be tricky to do.

I have a film that shows it which may be easier?

You can view it on my link below

http://www.youtube.com/watch?v=pa1YpGfDefo

Let me know if you have any difficulties please

Related Android Devices Questions