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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 36526
Experience:  Android Systems Specialist
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I am trying to get started with my kindle and have forgotten

Resolved Question:

I am trying to get started with my kindle and have forgotten the password XXXXX initially used.
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Is this the password XXXXX unlocking the screen? Or purchasing a book?

Thank you
Customer: replied 3 years ago.


The password XXXXX XXXXX to Unlock the screen and purchase books. Incidentally I have lost /cant get the list of books already purchased.

Expert:  Richard replied 3 years ago.
Thank you Ken

You need to enter in the password

resetmykindle

this will reset the Kindle to new, removing the security.

You will then need to set it up again, registering it with your Amazon account (like you did when you first received it) which will bring back all your books.

Do this, and if you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.


I have reinputted my E-mail address, and Password XXXXX and attempted to register - no luck.


 


 

Expert:  Richard replied 3 years ago.
What was the error it gave Ken?
Customer: replied 3 years ago.

Apparently the e-mail address and password XXXXX not match any accounts on record...


 

Expert:  Richard replied 3 years ago.
ok, then this is not the correct account Ken.

But we can confirm, can you log in via your computer here?

Click me to open

Please let me know
Customer: replied 3 years ago.


I appreciate what you say. Could you suggest to Amazon that either they tell us what I should have said or they let me start another account under my name?

Expert:  Richard replied 3 years ago.
I can't as I cannot do this on your behalf.

But I can tell you how to make a new account, but then you lose the books you had on your existing account, is this what you want?
Richard and other Android Devices Specialists are ready to help you
Expert:  Richard replied 3 years ago.
You can create a new account here to use on the Kindle.

Click me to Open

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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