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Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
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my samsung galaxy tablet just stopped working it seems to be

Resolved Question:

my samsung galaxy tablet just stopped working it seems to be turned on but i can't get a picture and when i do it is there for about a second and very faint
Submitted: 3 years ago.
Category: Android Devices
Expert:  Kriptokrit replied 3 years ago.
Welcome and thanks for your question.

I'm Todd and I will be the expert working with you today to help resolve your problem.


First of all sorry for the late response. I just logged in and found your question on the question list.

When did you purchase your Tab?

Can you confirm that your Tab did not get wet or physically damaged?

Regards,
Todd
Customer: replied 3 years ago.

It's 14 months old and it definitely did not get wet or damaged I was watching it player and it came up on screen and said restart which I did and since it hasn't done anything

Expert:  Kriptokrit replied 3 years ago.
Hi Emma,

Thank you for your reply.

Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.

•ANSWER•

Sometimes your Tab can be unresponsive and keep you from using the device properly (the most important reason for this issue can be glitch in the software). If there is no hardware issue on the device, some of the solutions below should resolve this issue.

Please follow the steps below to reset your device:
1. Press and hold the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your Tab.

If that doesn't work, please try the procedure below:
1. Press and hold the Volume UP and Power button at the same time for exactly 15 seconds.
2. After 15 seconds, release the power button.
3. Wait 2 minute, then turn on your Tab.

If the previous procedure doesn't work, perform the procedure below:
1. Plug the Tab into the charger for 10 minutes.
2. After 10 minutes (while still plugged in) press and hold Power (slide and hold) button for 35 seconds.
3. Allow up to 3 minutes for the Tab to reboot.

Please try all solutions (step by step) and let me know if that works. I'll be waiting for your reply.

If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.

Kind Regards,
Todd
Kriptokrit and other Android Devices Specialists are ready to help you
Customer: replied 3 years ago.

Thank you Todd


That has worked I'm very grateful for you help

Expert:  Kriptokrit replied 3 years ago.
You're welcome Emma. I'm glad that I could help.

Don't worry your Tab is perfectly fine. That was a glitch in the software that prevented device to work properly (the same situation you have sometimes on your computer or cell phone).

If you are satisfied with my personal service (my effort to help) please don't forget to rate my answer with GOOD SERVICE or EXCELLENT SERVICE, as this is the only way I get credited for helping you.

Thanks for using our service.

Best Regards,
Todd