How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Wes Your Own Question
Wes
Wes, Consultant
Category: Android Devices
Satisfied Customers: 967
Experience:  Authorized ASUS partner, 5 years experience with Android support
63083622
Type Your Android Devices Question Here...
Wes is online now

I have samsung note 3 and when I try to play my music I have

Customer Question

I have samsung note 3 2014  and when I try to play my music I have downloaded it said I need the right licence or key my question is how do I get many thanks 


 

Submitted: 3 years ago.
Category: Android Devices
Expert:  Wes replied 3 years ago.

Wes :

My name is Wes and I will be assisting you today. Please favorite or bookmark this page press CTRL+D, so you can return here if we get disconnected. It sounds like the files have DRM (digital rights management) information that is preventing you from playing them. This can happen with music you have pulled from an iTunes library and some other sources.

Wes :

There are utilities available to remove/convert the DRM information so you can use these files on your Samsung Note 3. One such utility is ChewTune from Pavsofts.

http://www.pavsofts.com/chewtune/