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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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Hi, I have a GT S58301i phone since July 2013. It behaved fine

Resolved Question:

Hi, I have a GT S58301i phone since July 2013. It behaved fine until about a month ago. Now it's very slow, loads the wrong pages, backs up on texts when writing and I receive multiple identical messages from contacts. I have given up trying to load apps or email. Takes ages to do anything and then may not do it properly!
Please help!!
Many thanks.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.
Hello Mary, and thanks for your question. My name is XXXXX XXXXX I will help you today.

On your phone, go to Settings. Select About. What is the Android version?

Nick
Customer: replied 2 years ago.

Hi, my android version says 2.3.6

Expert:  Nick H. replied 2 years ago.
Jane,

Your phone needs to clear up some Media / cache files. First go to Play Store or Market and download the Clean Master - Free Optimizer app. Use this app to clean the cache and uninstall any apps that you do not use.

When done, press Power for 2-3 seconds and select Power off. Turn your phone back on and test.

If still slow and having problems, do the following steps to reset the settings: Note: This reset will clear your sound and ringtones settings. You will have to reconfigure them if needed.

  1. Go to Settings
  2. Select Applications ->Manage Applications or Apps
  3. Select All (Look for ALL on top menu or swipe left to go right to ALL)
  4. Select Media Storage and tap Clear Data.
  5. Go back to All and select Google Services Framework.
  6. Select Clear Data.
  7. Turn off (shut down) your phone and turn it back on.
  8. Test your issue.

 

 

If you have any questions or concerns, please reply back to continue our conversation. If you do not require further assistance, kindly rate my service. Thank you!

 

Nick

Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience: Sr. Android Expert, Phone Tablet Repair Shop
Nick H. and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

Hi Nick,I've downloaded app but not sure how to use it!


Jane.

Expert:  Nick H. replied 2 years ago.
Jane,

Please open the app.Tap Junk Files and tap Clean Junk. When done, go back and tap Memory Boost. Tap Boost.

Power off your phone. Turn it back on. Then test again.

Nick
Customer: replied 2 years ago.

Hi Nick, seems a lot better now though I guess it's early days.


Thanks so much for your help!


Jane.

Expert:  Nick H. replied 2 years ago.
You are welcomed Jane.

Glad I could help out. Please rate my answer so I can get credit. Thank you!

Nick

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