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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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I cant get on line. Message pops up The application Vodafone

Customer Question

I cant get on line. Message pops up The application Vodafone Updates (process com.vodafone. Vodafone 360updates) has stopped unexpectedly. Please try again. Force close.



My phone is a Samsung Model GT-S7500
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.
Hello, and thanks for your question. My name is Nick and I will help you today.

Please press Power for 2-3 seconds. Select Power off. Turn your phone back on. Test again.

Nick
Customer: replied 2 years ago.

same problem, didn't make any difference!

Expert:  Nick H. replied 2 years ago.
Thanks Marilyn.

Please go to Settings. Select About Phone. What is the Android version?

Nick
Customer: replied 2 years ago.

2.3.6

Expert:  Nick H. replied 2 years ago.
Thanks.

Open Settings. Select Applications and Manage Applications. Swipe left to go right to All list. Select Vodaphone on the list. Tap Force Stop and Clear data.

When done, power off your phone. Turn it back on. Test again.

Nick
Customer: replied 2 years ago.

same problem.


 

Expert:  Nick H. replied 2 years ago.
On the All list, how many items of Vodaphone did you see? Please go back and check.


Nick
Customer: replied 2 years ago.

2

Expert:  Nick H. replied 2 years ago.
Great!

Please select each and tap Force Stop and clear data. Do same for both. Then power off phone. Turn back on to test again.

Nick
Customer: replied 2 years ago.

same problem

Expert:  Nick H. replied 2 years ago.
If this is the case, we would need to factory reset your phone. Is this OK with you?

Nick
Customer: replied 2 years ago.

what would this mean?

Expert:  Nick H. replied 2 years ago.
Marilyn,

First we need to backup your phone with Kies on the computer.

Do not have Kies installed? Go to www.samsung.com/us/Kies and download Kies 2.6. After installed, open Kies. Connect your phone to computer and do a FULL Backup.

Then Factory reset your phone as follows:

  1. Go to Settings
  2. Select Privacy
  3. Select Factory data reset
  4. Select Reset phone
  5. Select Erase everything
  6. Your phone will reset which will take about 2-3 minutes.
  7. Set it up again.
  8. Download your apps back.

After reset, connect your phone to computer and open Kies. Run a Restore. Select the Backup we did to reset your phone. All data will be restored to your phone.

Nick
Customer: replied 2 years ago.

will try this and see if it works.


Thanks for your help

Expert:  Nick H. replied 2 years ago.
You are very welcomed Marilyn. Hope to hear back from you.

Nick

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