How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 38358
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now

my Samsung g10 will not charge (18 mnths old) it starts but

Resolved Question:

my Samsung g10 will not charge (18 mnths old) it starts but immediately stops charging
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, the G10 does start, but as soon as it is running, the charging stops.

But when it is turned off, it does start?

Thank you
Customer: replied 3 years ago.

No it does not charge at all

Expert:  Richard replied 3 years ago.
ok, but does it still turn on Brenda?

And if so, how much power does it still have?
Customer: replied 3 years ago.

yes about 6%

Expert:  Richard replied 3 years ago.
Thanks

Go to Settings, Applications, Manage Applications.

Look under ALL For GOOGLE SERVICES FRAMEWORK

Press it and press Clear Data.

Once done, restart the phone and tell me if it is now charging please Brenda.
Customer: replied 3 years ago.

Its a tablet not a phone

Expert:  Richard replied 3 years ago.
My apologies, it was a typo Brenda, the instructions are still the same.
Customer: replied 3 years ago.

No

Expert:  Richard replied 3 years ago.
Ok, if it is still not charging, how are you charging? From a Wall Socket or from your computer?
Customer: replied 3 years ago.

wall socket

Expert:  Richard replied 3 years ago.
Thanks

Can you try to use another charger cable and tell me if it will charge from this to rule this out as the fault.

Customer: replied 3 years ago.

I don't have one but am beginning to wonder if the cable is faulty too

Expert:  Richard replied 3 years ago.
It is now the likely cause Brenda, as we are ruling out the most common causes.

Are you able to borrow one from a friend, or go to the shop to test it?

Customer: replied 3 years ago.

I will have to try and borrow or buy one but have to go now anyway. Thank you for your help

Expert:  Richard replied 3 years ago.
No problem.

Test is and if you still have the problem, let me know here, there is no time limit on this.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Android Devices Specialists are ready to help you