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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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Hi weve got a Samsung galaxy s2 phone that wont turn on

Resolved Question:

Hi

we've got a Samsung galaxy s2 phone that wont turn on at all - just no life in it !
could do with getting photos off it as unfortunately there was no SD card inserted and I think everything was saved to the phone....
any ideas ?

Kate
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.
Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.

Please remove your phone's battery. Put battery back. Connect your phone to computer. Does it charge?

Nick
Customer: replied 2 years ago.

Nope - nothing at all !


 

Expert:  Nick H. replied 2 years ago.
Thanks Kate.

When and where did you purchase your phone?

Disconnect phone from PC. Remove battery for 10 minutes. Put battery back in. Connect phone to charger or PC. Does it charge?

Nick
Customer: replied 2 years ago.

Just trying this now... back soon Smile

Expert:  Nick H. replied 2 years ago.
Sure.
Customer: replied 2 years ago.

Nothing - dead as a dodo !


 


When its plugged into the pc - the pc beeps as if its seeing something - like when you insert a USB memory stick - but then thro my computer the phones not visible at all


 


I think it's gotta be a couple of years old - bought from Virgin Media

Expert:  Nick H. replied 2 years ago.
Thanks Kate.

Your phone's battery might be faulty. You might want to bring your phone to a local phone shop and test with another battery.

If battery works, you can buy it and use normally.

If that did not work, the USB charge panel inside the phone is faulty. We need to have it replace to charge the phone's battery and work normally. Usually it will cost about $40-$60. I have done this many times.

Please reply back if you have any questions. Otherwise, kindly rate my answer so I can get credit. Thank you!

Nick
Customer: replied 2 years ago.

Think the postage to the US may be prohibitive !


 


Already tried another battery so it could be the USB charge panel

Expert:  Nick H. replied 2 years ago.
Kate,

You can bring your phone to a local phone repair shop. They will be able to get the part replaced for you. If they do not have in stock, they will order and replace it.

There is no need to ship to US to have your phone repaired.

Nick
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience: Sr. Android Expert, Phone Tablet Repair Shop
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