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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 35351
Experience:  Android Systems Specialist
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why wont my galexcy 3 si not pick up the network and dial

Resolved Question:

why wont my galexcy 3 si not pick up the network and dial out???
Submitted: 3 years ago.
Category: Android Devices
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please the error it gives you?

thank you
Customer: replied 3 years ago.

conditional call forwarding active...................then nothing

Expert:  Richard replied 3 years ago.
Thanks Roger

On the phone, go to Settings, Applications.

Look under the list ALL for GOOGLE SERVICES FRAMEWORK

Press it and press Clear Data.

Then restart the phone and tell me if you can now call please.

Thank you
Customer: replied 3 years ago.

NO SORRY SAME RESULT REGRETTIBLY RogerFrown

Expert:  Richard replied 3 years ago.
ok, there will be one of three causes for this, so we need to rule this out.

First, do you have data on the phone you need to keep?

eg: Contacts, Photos

Customer: replied 3 years ago.

yes

Expert:  Richard replied 3 years ago.
ok, do you have kies installed on your computer?

If you have no idea, no problem, just let me know

thank you
Customer: replied 3 years ago.

no idea


 

Expert:  Richard replied 3 years ago.
thanks

Down load Kies from my link below.

http://www.samsung.com/uk/support/usefulsoftware/KIES/

Once downloaded, install it then run it.

Connect the Phone to the computer with the data cable that came with it.

Then in Kies, perform a backup of the phone.

Once done, disconnect the phone, then on the phone, go to Settings, Backup & Reset, Factory Restore.

Press this, and complete the restore and when it has completed, setup the phone again like when you first received it.

Then try to make a call and let me know the results please.

thank you
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 35351
Experience: Android Systems Specialist
Richard and 3 other Android Devices Specialists are ready to help you
Customer: replied 3 years ago.

nojoy Im afraid !!!!!

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