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Hello Violet! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Is this a new kindle fire, or was it working previously?On the kindle, what happens when you go to the wifi/wireless settings, and then connect it to your wireless network name? Is there any error or message?What's the brand/model of your internet/wireless modem/router device?Can you sign in your amazon account at the website below, then see if all your books you've purchased previously are there?http://www.amazon.com/manageyourkindleEdit: It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,