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michelleclive
michelleclive, Other
Category: Android Devices
Satisfied Customers: 5556
Experience:  Have worked on android application development and software.
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Hi! My Galaxy 2 mini wont switch on, just repeats the initial

Resolved Question:

Hi! My Galaxy 2 mini won't switch on, just repeats the initial buzz and start up words on screen over and over. Do you think this is something I can fix myself, or do I need to take it in for repair? (PS definitely not the battery...swapped it out with another phone and the same thing happened).
Submitted: 3 years ago.
Category: Android Devices
Expert:  michelleclive replied 3 years ago.

michelleclive :

please turn off and remove battery

michelleclive :

then keep the on button on the device pressed for 10 secs

michelleclive :

wait for 2 mins

michelleclive :

reinsert battery and turn on and let me know what happens

Customer:

Same thing still happening...can't get past first start up buzz

michelleclive :

ok so if i understand after the initial buzz it powers off even before getting any sort of display on the screen

Customer:

no.I get the first words on screen, samsung logo etc. but then it just buzzes again and starts over ad infinitum till i take battery out

michelleclive :

please try turning on with power adapter connected

michelleclive :

let me know if there is any change

Customer:

did that already with same result

michelleclive :

ok now there are 2 possible causes

michelleclive :

first either the android software has crashed causing it loop in circles

michelleclive :

or second could be a fault on the logic board of the device itself

michelleclive :

please remove any sd card inserted

michelleclive :

then we will try a reset of the android

michelleclive :

let me know once yo have removed the card

Customer:

sorry technophobic mom here - sd is photo card rigth?

michelleclive :

yes the additional memory card that you have inserted in the phone

Customer:

ok done

michelleclive :

give me a moment

michelleclive :

i will share the steps for the reset

michelleclive :

  • Turn your phone off.

  • With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You'll see the Android recovery screen.

  • Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.

  • Scroll down to Yes, Delete User Data and select it.

  • Back on the first screen, scroll down to Wipe Cache Partition and select it.

  • Your factory reset is now complete.

  • Go to Reboot System Now to restart the phone.

Customer:

ok, tried press and hold 3 as per instruction 2 nothing happened so i reconnected mains cable and it now shows recharging and no other response

michelleclive :

ok try once more

michelleclive :

hold down the volume up button

michelleclive :

while holding down the volume up press the power button

Customer:

Pressing and holding 3 buttons as per instructions does nothing so i reconnected to mains cable. briefly showed recharging symbol and now no response at all

michelleclive :

ok try this

michelleclive :

hold down volume down button and press the power button

Customer:

buzzz buzz buzz and no screen

michelleclive :

ok

michelleclive :

how old is this phone

Customer:

about a year

michelleclive :

well as it does not even seem to respond the recovery key sequence that is giving an indiaction of a hardware fault with the device

Customer:

so off to the shop, i guess

michelleclive :

i would like you to try this once more

michelleclive :

With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds.

michelleclive :

if still it fails then yes this device would need a repair

michelleclive :

if its within a year, then would be within warranty cover

michelleclive :

even if its not then too this can be repaired through a samsung service store

Customer:

still no reset menu - just getting that battery charge sign

michelleclive :

in that case you need to take this to samsung service center

Customer:

ok thanks for your help

michelleclive :

here below i am listing the service center locator link

michelleclive :

simply click on the link and add your post code to find the nearest service center

michelleclive :

let me k now if you have any other questions

Customer:

thanx but i'm in italy....think i know where to go, tho'

michelleclive :

oh ok

michelleclive :

great then

michelleclive :

please click on a smiley face below to rate my service. let me know if you are unable to click on a smiley

michelleclive :

thanks for choosing just answer

michelleclive :

you may click on a smiley face below now

Customer:

can only give rating when you've finished typing apparently

michelleclive :

if the smiley is greyed out then please refresh this windows by pressing f5 after 20 seconds and you will be able to click on a smiley face

michelleclive and other Android Devices Specialists are ready to help you
Expert:  michelleclive replied 3 years ago.

please try to rate now by clicking on a smiley

 

let me know if you still face difficulty

 

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