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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 2879
Experience:  Award winning Android Developer&part of the CyanogenDev team
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Samsung Galaxy Ace unable to access contacts/data

Customer Question

I have a Galaxy Ace which no longer turns on it comes up with the galaxy ace screen and stops, I am trying to take off contacts etc but unable to get the phone to connect via USB - can you advice how this can be done.


 


We have tried Kies from Samsung and also Coolmuster Android assistant - to no available it still doesn't connet.


 


  thanks

Submitted: 3 years ago.
Category: Android Devices
Expert:  fbox replied 3 years ago.
Hi my name is ***** ***** I am here to assist you today.

So first I will ask that your phone refuses to boot to the OS correct, otherwise at this time phone is unusable just loops the loading screen?

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