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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 19410
Experience:  Expert for over 10 years
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please help me I have a Samsung galaxy s4 and around 50 photos

Customer Question

please help me I have a Samsung galaxy s4 and around 50 photos have just disappeared
Submitted: 3 years ago.
Category: Android Devices
Expert:  Josh replied 3 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Sometimes it is just a glitch - Press and hold down the POWER BUTTON for 20 seconds until the phone restarts and check again after the restart.
Customer: replied 3 years ago.

No I have done that many times but does not work

Expert:  Josh replied 3 years ago.
Did you delete the photos by accident?
Customer: replied 3 years ago.

no definitely not - some were videos

Expert:  Josh replied 3 years ago.
Were these videos/photos that you took or saved from someone else?
Customer: replied 3 years ago.

no I took on that phone

Expert:  Josh replied 3 years ago.
At this point, the only thing you can do is to use a recovery program to retrieve the photos/videos that were deleted. I cannot tell you how they were deleted but I can help you retrieve them.

Please click here: http://www.android-recovery.net/recover-pictures-from-galaxy.html

Select Download Windows Version and follow the steps on the page to retrieve the photos/videos
Customer: replied 3 years ago.

done that what shall I do now I am downloading it

Expert:  Josh replied 3 years ago.
Maree,

Click on the link and scroll down -- It gives you the step by step for using that software
Customer: replied 3 years ago.

I cant seem to load this software

Expert:  Josh replied 3 years ago.
What do you mean?
Customer: replied 3 years ago.

are you talking about loading it on a computer and not the phone

Expert:  Josh replied 3 years ago.
Yes, loading it on a computer. Please read the link -- it explains how to use the software.
Customer: replied 3 years ago.

I don't have a cable to go from my computer to my pc

Expert:  Josh replied 3 years ago.
That is required to perform the data recovery. You may need to purchase the cable at a local technology store such as Bestbuy, Staples, Walmart, etc.
Customer: replied 3 years ago.

I shall have to go buy a cable - how do I get back to you as I have paid £18 to get this problem solved and it is not solved.

Expert:  Josh replied 3 years ago.


You can return by going to Justanswer.com and clicking on My questions and signing into your account

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Customer: replied 3 years ago.

thanks I will contact you tomorrow or Friday. I wont have to pay again will i

Expert:  Josh replied 3 years ago.
No, return to this question and respond here.
Customer: replied 3 years ago.

please help me I have tried what you said and installed that softwasre but iy did not work. still no pictures

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