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Ask Ashik Your Own Question
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10823
Experience:  Personal Experience with many Android devices and versions
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have a galaxy tab-2 asking me for password ***** had this

Customer Question

have a galaxy tab-2 asking me for password ***** had this befor
Submitted: 3 years ago.
Category: Android Devices
Expert:  Ashik replied 3 years ago.
Hi and Welcome. My Name is Ashik and I look forward to assisting you today with your question.

What password is it asking for ? Email, Google or screen unlock password ?
Customer: replied 3 years ago.

do know

Expert:  Ashik replied 3 years ago.
Trish, could you please describe your problem ? Are you currently locked out your Tab ?
Customer: replied 3 years ago.

yes how long more will it take

Expert:  Ashik replied 3 years ago.
So your Tab is asking for a password to unlock and use it. Right ?
Customer: replied 3 years ago.

yes I have been on line for I hour not happy

Customer: replied 3 years ago.

yesyes

Expert:  Ashik replied 3 years ago.
Trish, sorry for the delay. Some of the experts are not online now. Not only that, i think you posted this question on wrong section initially here and it took time to reach in correct section. Now, there won't be any delays.

I need one more information from you. What is the exact model number of your Tab ?
Customer: replied 3 years ago.

galaxy tab2 GT-P5110

Expert:  Ashik replied 3 years ago.
Trish, I'm not sure how it got locked. Since it is locked your only option is to factory reset it. Factory reset will erase everything from the Tab and restore it to fresh system. Unfortunately, that is your only option to get back to it. Samsung designed it that way. Follow the steps below to factory reset it.

  1. Turn off your Tab
  2. Press and hold the Volume Up and Power buttons at the same time.
  3. When logo appears on the screen release the Power button and continue press the Volume Up button.
  4. Select wipe data/factory reset. (Volume buttons to go up or down, select with Power button)
  5. Select Yes — delete all user data.
  6. Finally, select Reboot system now.
  7. Your tablet will reboot and go through setup steps. So setup it.

 

 

Please let me know if that didn't work, so we can continue troubleshooting.
Customer: replied 3 years ago.

no not work

Expert:  Ashik replied 3 years ago.
At which step do you trouble Trish ?
Expert:  Ashik replied 3 years ago.
It may take some time to get it into Android recovery screen. I want you try the steps again.

  1. Turn off your Tab
  2. Press and hold the Volume Up and Power buttons at the same time.
  3. Keep them held down until it shows a menu with several options
  4. Select wipe data/factory reset. (Volume buttons to go up or down, select with Power button)
  5. Select Yes — delete all user data.
  6. Finally, select Reboot system now.
Customer: replied 3 years ago.

not work

Expert:  Ashik replied 3 years ago.
Please tell me what happens when you try the steps.
Expert:  Ashik replied 3 years ago.
Trish, what happens when you do the steps ?

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