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Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1557
Experience:  I've owned android devices and tablets for years and understand how the work.
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I am having problems with pairing my galaxy s4 with other Bluetooth

Customer Question

I am having problems with pairing my galaxy s4 with other Bluetooth devices
Submitted: 3 years ago.
Category: Android Devices
Expert:  A. Stevens replied 3 years ago.

A. Stevens :

Hi - I am A. Stevens here to help with your question.

A. Stevens :

I see you are having an issue pairing your Galaxy S4 with bluetooth devices.

A. Stevens :

Could you please let me know, when you perform a search for bluetooth devices on the phone do you see the available bluetooth devices?

A. Stevens :

If you do see them, does it allow you to try to connect, and then fail?

A. Stevens :

Please let me know when you are available so we can continue to work on your question. When you reply here, I will return as soon as possible.

Customer :

Hi Steven,the phone searches but comes up with nothing.

A. Stevens :

Hmm, that's very strange.

A. Stevens :

So since the phone is discoverable, i'm sure that the bluetooth is turned to "ON" on the phone correct?

A. Stevens :

I would suggest doing a factory restore of the phone to see if that resolves. I would back up your phone first, then restore, then you can restore the data back to it.

A. Stevens :

http://www.samsung.com/in/support/usefulsoftware/KIES/JSP

A. Stevens :

Is a good tool to back up and restore your phone.

A. Stevens :

You can also use Kies to perform the factory restore.

A. Stevens :

If your bluetooth is still not functioning after the restore...I would imagine that the bluetooth radio on the device may be faulty.

A. Stevens :

If if is under warranty from Samsung you should be able to get the phone replaced...

Customer :

the phone does not recognise kies neither.

A. Stevens :

Are you trying with a USB connection or bluetooth?

Customer :

usb cable

A. Stevens :

If you could please try following this troubleshooting guide for connecting to kies..

A. Stevens :

http://www.samsung.com/us/support/faq/FAQ00029015/29183

A. Stevens :

It seems that you may be having a communication issue with your device if Kies is not recognizing and your bluetooth also isn't working..

A. Stevens :

Does your wi-fi connection work?