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Hello. My name is ***** ***** I will be assisting you today.
let me know when you are ready we will get your email configured on your galaxy s111
I am available now
what android version you have on the samsung galaxy
Where can I find this information
never mind i will check the configuration online by the time please tell me your email address end part dont give your full email address i just need to know the service providers name
is it @btinternet.com or something else
do you know the incoming and outgoing server settings address
mail.cedbusiness.com they are the same
now open your samsung phone
be on the main screen
you will see an icon just saysing Email and not the one with the GMail
click and open the Email icon
I have and it says no messages
no we have to add an account
before that there will be no message
But I have added my account
remove it and then add it again
I have already done that before, do you want me to do that again?
yes please remove the account first and then add it again step by step
i am adding a video link which will help you configure it.
OK I have just removed the account
you have to do a manual setup
Your tutorial did not work, I can not get any further on the incoming server settings authenication failed and it keeps asking fme to edit details
did you click on the po3 button that will take you to enter the incoming and outgoing server
yes I did and changed it to my settings of mail.cedbusiness.com
and did you set it for both incoming and outgoing
ok and its still not working
is that correct
No emails in or out.
Are there any other setttings on the Android that I have to set up?
well the settings seem to be just these
however i will opt out and open the question to other experts
maybe they can suggets some add on settings
But is there anything else on the phone that is set wrongly that we have to adjust.
you will receive an email as soon as one of my fellow expert replies to you
Thank you for your email. It took a long time to find the k-9 mail and it is still down loading. When I have tried your suggestion. I will get back to you
No this did not work. I installed K-9 mail and it just keeps saying that password ***** is invalid, which is not true. Inbox - syncing disabled . Cannot connect to outgoing server
'What type of Account
Microsoft Exchange Active Sync
Then I chose POP 3 and change my Pop3 server from pop3.cedbusiness.com to mail.cedbusiness.com
Then it states Setup could not finish
none just POP 3 server
then the box below is says security tyrpe with none inserted
Underneath another box which states Port number 110
Underneath another box which states , delete email form server and in the box it is marked never
then it is marked NEXT and when I press NEXT it states Setup is not finished etc.
Yes I use Outlook. The advanced settings state incoming sever is port 110 and outgoing server port 25, the rest is the same as I have previously indicated.
I think maybe I could have turned something on/off on the phone, as I have messed around quite with the phone. Maybe we should check that?