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Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
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Samsung U600 phone says Failed when trying to take pictu

Resolved Question:

Samsung U600 phone says 'Failed' when trying to take picture
Submitted: 2 years ago.
Category: Android Devices
Expert:  Kriptokrit replied 2 years ago.
Welcome and thanks for your question.
I'm Todd and I will be the expert working with you today to help resolve your problem.

When did you purchase your cell phone?
Can you confirm that your cell phone did not get wet or physically damaged?
Regards,
Todd
Customer: replied 2 years ago.

A long time ago!

As new - never damaged or wet.

Expert:  Kriptokrit replied 2 years ago.
Hi,
Thank you for your reply.
Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.
•ANSWER•
This problem sounds like a hardware issue (defective camera), but sometimes the same issue can be caused by glitch in the software. If there is no hardware issue on the device, some of the solutions below should resolve this issue.
Please follow the steps below to reset your device:
1. Turn off your phone
2. Remove battery and SIM card (if you have SIM card in your phone)
3. Remove SD memory card (if you have SD card in your phone)
4. Wait 2 minutes
5. Replace SIM card and battery but not SD card
6. Press and hold Power button for 30 seconds.
If the previous procedure doesn't work, perform the procedure below - factory reset (this procedure will delete data from internal phone memory, but not from your memory card and SIM card - contacts will be safe, photos and videos too):
1. Press the "Menu" soft key.
2. Press the 6 key or select Phone Settings.
3. Press the 9 key or select Reset Setting function.
4. Enter your phone's password. By default, the phone's password ***** "00000000" (eight zeros).
5. Press the "OK" soft key.
Please try both solutions (step by step) and let me know if that works. I'll be waiting for your reply.
If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.
Kind Regards,
Todd
Customer: replied 2 years ago.

Resetting made no difference

Phone settings read

1 Langauge

2 Greetings message

3 Slide settings

4 Touch sensitivity

5 Shortcuts

6 Homescreen

7 My menu

8 Volume key

9 Vibration feedback

10 Extra settings ( auto redial & Anykey answer

i.e no 'Reset Settings' function

Expert:  Kriptokrit replied 2 years ago.
Thank you for your reply.
Sorry my bad, not "Phone settings", in Settings menu select number 11 - "Reset Settings" option.
Menu > Settings > Reset Settings > default code is "00000000" (eight zeros), if changed enter your password > confirm with "OK".
Let me know if that help please. I'll be online waiting for your reply.
Regards,
Todd
Customer: replied 2 years ago.

11 Offline mode

12 USB settings

Expert:  Kriptokrit replied 2 years ago.
Correct, but do not enter "Phone Settings" just "Settings" menu.
In Settings menu select option #11 - Reset Settings.
Menu > Settings > Reset Settings > default code is "00000000" (eight zeros), if changed enter your password > confirm with "OK".
Settings menu:
1. Time and date
2. Phone settings
3. Display settings
4. Sound settings
5. Light settings
6. Setup wizard
7. Network services
8. Security
9. Connection settings
10. Memory status
11. Reset settings
12. Key management
Customer: replied 2 years ago.

Sorry- the website froze and I was unable to reply or rate.

Nothing worked, so I assume it must be a hardware problem.

~Thanks for trying

Expert:  Kriptokrit replied 2 years ago.
No need for apologies.
Unfortunately, if none of the previous solutions works there is an hardware issue (defective camera) on your phone.
Replacing the screen on your phone would be very expensive since the screen is a majority of the cost of the phone.
If you decide to repair your phone in some of official Samsung repair shop here is a phone number - 0330 SAMSUNG (726 7864).
Sorry I could not be of any more assistance, but there is a hardware issue that can't be resolved online.
Please let me know if you are not satisfied with my help or if you need more information.
Best Regard,
Toss
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience: Over 6 years of experience in Electronics support service.
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