Hello. My name is ***** ***** I can help you solve your problem. Thank you for your question. My goal is to provide excellent customer service.
Yes, you can, if you act quickly. Since they are not stored separate from the operating system, they can get overwritten.
Oh ok what about the 7th August 4 days ago ?
That should be okay, if you haven't added a lot of new text messages since then.
no very few
Okay. You can download the trial version of a program onto your pc or mac and then connect your phone to your computer with a usb cable. What is your operating system?
Click on this link and download the trial version of Android Data Recovery:http://www.recovery-android.com/android-data-recovery.html
This will allow you to preview recoverable text messages before recovery.
Stay with me, though. There are some things that you have to do on your phone to make this work.
Ok thanks - it has another 13 mins left
In the meantime, you can get your phone ready. You have to enable USB debugging. You need to have access to Developer Options in Settings on your phone. If you have it, it will be under More Settings. It will be the item above About Device.
If you do not have it, you can get it by tapping repeatedly on the Build Number under About Device. It will not be highlighted, because it is a little known feature, only for advanced users.
yes got it now do i tick usb debugging?
Good job! Yes. Just check the box, and you will be all set to go, when the software finishes downloading onto your computer.
ok all plugged in wont install a couple of drivers for the phone but have a box up with device options on it not sure which on i need to choose
Can you please repeat that and give me the details?
An autoplay box has appeared wondering if I should tic the box software and games and then install or run programmes from your media
No, just click on none of the above.
You don't want to run software from your phone on your computer. You want to run the program that you downloaded onto your computer and scan the data on your phone with it.
What is going on now?
its all working scanning now
it still keeps bringing up box with device option do i ignore it?
It has restarted the phone 3 times
What are the device options?
Please stay in communication, so that this does not take any longer than necessary.
sync digital media files. open device to veiw files the rest not relevant don't think
it has failed to analise files and is trying alternatives
Select Open Device to View Files
It can't analyze the files unless you open the device to view files.
Is it working now?
Look, this is not a productive use of my time. If you are not going to stay in communication, I am going to drop this question and leave you on your own. If you want to continue, I am going to have to insist that you give me a positive rating for my services so far. There will be additional charges, if this goes on for much longer.
ok apologies but it cant analise files have just stated again - thank you for your help but will have to give up soon as time is getting late