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michelleclive
michelleclive, Other
Category: Android Devices
Satisfied Customers: 5661
Experience:  Have worked on android application development and software.
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My Amazon Kindle Fire keeps asking me for a pin number which

Customer Question

My Amazon Kindle Fire keeps asking me for a pin number which I do not have or put into my kindle, do I send it back to Amazon to try and get it repaired, as I have tried various places but they could not do anything for me. Mr Ivie XXXXX

Submitted: 3 years ago.
Category: Android Devices
Expert:  michelleclive replied 3 years ago.
michelleclive :

Hi this is Michelle and i will be assisting you today.

michelleclive :

can you explain me the problem a bit more in detail.

michelleclive :

when are you prompted to enter a pin number?

JACUSTOMER-x6ogjkqh- :

When asked to enter a pin number which I do not have or did put one into it, when I went to a place that unlocks tablets they said that someone may have hacked into it and put this lock on it. I have tried various combinations of pin numbers but it keeps telling me to retry

michelleclive :

Please remember rating is only required when we are finished fixing the problem.
Use the reply to expert button to continue the conversation further.

JACUSTOMER-x6ogjkqh- :

I forgot to say that the pin number is ***** when I switch my kindle on and when I try to open it that is when it ask me for a pin number.

michelleclive :

the kindle which you have do it have a sliding power button or a power on push button.

JACUSTOMER-x6ogjkqh- :

It has a

JACUSTOMER-x6ogjkqh- :

power push on button

michelleclive :

Push the button and hold it down for 45 seconds and then release it

michelleclive :

wait for 3 mins and then turn it back on

michelleclive :

let me know what screen pops up after you turn it on

JACUSTOMER-x6ogjkqh- :

kindle fire and then an advertisement with the date and time at the top and the sliding padlock 3/4 way dow

michelleclive :

is it something like a pattern lock.

JACUSTOMER-x6ogjkqh- :

A padlock which you slide to open the device

michelleclive :

seems like someone must have installed a security key lock.

michelleclive :

We will have to do a factory restore to bring back the kindle back to work

JACUSTOMER-x6ogjkqh- :

What do I do now ?

michelleclive :

let me know the model number of the kindle.

michelleclive :

Please note if you have any saved data or book it will be lost in that case.

JACUSTOMER-x6ogjkqh- :

I don't have the model number which cam with the packing I must have put it out when I was clearing out a lot of stuff but I think it is a 1st generation Kindle it is without a camera I am sorry about that

michelleclive :

ok is it a color one or black and white

JACUSTOMER-x6ogjkqh- :

It is black

michelleclive :

Full Size Image

michelleclive :

click on the photo i have attached identify the correct kindle and let me know

JACUSTOMER-x6ogjkqh- :

I think it is a 7inch the only controls it has are two sound buttons on one edge and a power button on the other edge

JACUSTOMER-x6ogjkqh- :

Kindle fire

michelleclive :

please tell me which one is the one you have on the picture.

JACUSTOMER-x6ogjkqh- :

I have pressed the one but nothing seems to happen

JACUSTOMER-x6ogjkqh- :

I have done that but nothing seems to happen?

michelleclive :

please tell me which kindle model you have the picture i have attached so that i can give you the factory restore steps that will bring the kindle back to work.

JACUSTOMER-x6ogjkqh- :

Hello are you still there/

michelleclive :

yes

michelleclive :

please tell me which kindle model you have the picture i have attached so that i can give you the factory restore steps that will bring the kindle back to work.

michelleclive :

are you able to view the picture i have attached above

michelleclive :

are you there.

JACUSTOMER-x6ogjkqh- :

No I cant see the images

michelleclive :

Full Size Image

michelleclive :

i have attached it again please check and confirm.