My Amazon Kindle Fire keeps asking me for a pin number which I do not have or put into my kindle, do I send it back to Amazon to try and get it repaired, as I have tried various places but they could not do anything for me. Mr Ivie XXXXX
Hi this is Michelle and i will be assisting you today.
can you explain me the problem a bit more in detail.
when are you prompted to enter a pin number?
When asked to enter a pin number which I do not have or did put one into it, when I went to a place that unlocks tablets they said that someone may have hacked into it and put this lock on it. I have tried various combinations of pin numbers but it keeps telling me to retry
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I forgot to say that the pin number is ***** when I switch my kindle on and when I try to open it that is when it ask me for a pin number.
the kindle which you have do it have a sliding power button or a power on push button.
It has a
power push on button
Push the button and hold it down for 45 seconds and then release it
wait for 3 mins and then turn it back on
let me know what screen pops up after you turn it on
kindle fire and then an advertisement with the date and time at the top and the sliding padlock 3/4 way dow
is it something like a pattern lock.
A padlock which you slide to open the device
seems like someone must have installed a security key lock.
We will have to do a factory restore to bring back the kindle back to work
What do I do now ?
let me know the model number of the kindle.
Please note if you have any saved data or book it will be lost in that case.
I don't have the model number which cam with the packing I must have put it out when I was clearing out a lot of stuff but I think it is a 1st generation Kindle it is without a camera I am sorry about that
ok is it a color one or black and white
It is black
click on the photo i have attached identify the correct kindle and let me know
I think it is a 7inch the only controls it has are two sound buttons on one edge and a power button on the other edge
please tell me which one is the one you have on the picture.
I have pressed the one but nothing seems to happen
I have done that but nothing seems to happen?
please tell me which kindle model you have the picture i have attached so that i can give you the factory restore steps that will bring the kindle back to work.
Hello are you still there/
are you able to view the picture i have attached above
are you there.
No I cant see the images
i have attached it again please check and confirm.