Hi! I am A. Stevens here to help with your question.
I see you are having a problem connecting your Samsung phone to your home wireless network?
why won't my samsung chat connect to my broadband (virginmedia superhub)
Would it be possible to do a factory reset of your phone?
phone is new
Have you ever been able to connect to your network?
not my network but can connect to a friends
What happens when you try to connect?
tries for about a minute then says connection failed
Have you power cycled the phone?
Do you have any other wireless devices connected to the same network?
yes this laptop also two other phones and two tablets
So you would need to do a network setting reset on the troublesome phone.
Thats the first step to resolve the issue since the problem is not with your wireless network.
have done that this is the second phone both the same
When you enter the password ***** the phone
Does it ask you what type of security or anything?
no just to put in password
Do you see anything in the Wifi for "Advanced Wifi Settings"
OK..I'm sorry but at this point I will have to opt out of the question to allow another expert to try to assist.
You will not be charged for our time here.
Good luck with the issue!
Hello. My name is ***** ***** I can help you solve your problem. Thank you for your question. My goal is to provide excellent customer service.
To troubleshoot this problem with your mobile device, we must use your computer, because it can display the details of your wireless connection that are hidden on your phone.
Please tell me, so that I may give you detailed instructions on how to troubleshoot this problem, what operating system is running on your computer?
win xp pro