Note: This reset will clear your sound and notification settings. You will have to reconfigure ringtones and notifications.
First you need to Backup your phone to computer using Kies. Do not have Kies installed? Go to www.samsung.com/us/Kies and download Kies 2.6. After installed, open Kies. Connect your phone to computer and do a FULL Backup.Then Factory reset your phone as follows:
Now connect your phone to computer and open Kies. Run a Restore. Select the Backup we did to reset your phone. All data will be restored to your phone.
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