How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steve G. Your Own Question
Steve G.
Steve G., Engineer
Category: Android Devices
Satisfied Customers: 17987
Experience:  VP of electronic repair company.
329447
Type Your Android Devices Question Here...
Steve G. is online now

I already have a Kindle and have just bought a new paper white

Customer Question

I already have a Kindle and have just bought a new paper white for my wife and am trying to register it but having no luck with password. Help please?
Submitted: 3 years ago.
Category: Android Devices
Expert:  Steve G. replied 3 years ago.

Steve G. :

Now..

Steve G. :

I need to ask you a few things so that I can help.

Steve G. :

Plug the Kindle inso we know it has a good power source.

Steve G. :

So press or slide that button in the ON position and hold it there for 45 full seconds.

Steve G. :

Your Kindle will either have a button that you push to turn on, or a slide that you 'slide' to turn on.

Steve G. :

This will reset the Kindle and hopefully fix your glitch.

Steve G. :

Try that first.

Steve G. :

Then we can start to figure out the password issue.

Steve G. :

Let me know when you have done that.